Eskom Extends Prepaid Meter Upgrade Deadline to May 2025

Eskom has announced an extension for upgrading prepaid electricity meters from the old Key Revision Number (KRN1) system to the newer KRN2 system.

The original deadline was set for November 24, 2024, when KRN1 meters would no longer accept new electricity tokens.

But with millions of meters still needing upgrades, Eskom and municipal utilities, including Johannesburg’s City Power, have extended the deadline to May 31, 2025.

The decision brings relief to many prepaid electricity users who could have faced disruptions in their power supply.

The move from KRN1 to KRN2 is important for improving the efficiency of prepaid electricity systems and tackling illegal electricity usage.

By the original deadline, around 1.9 million meters were still using KRN1, leaving many customers at risk of losing access to electricity.

The upgrade is aimed at ensuring all prepaid meters meet the latest technology standards, which include better security features to prevent fraud.

City Power has assured customers who haven’t upgraded their meters that they will not face immediate disconnection.

These users can still generate the key change tokens needed for the upgrade until the new May 2025 deadline. The extension gives customers who may have lost their tokens or haven’t yet updated their meters extra time to make the switch without worrying about losing access to electricity.

Despite this grace period, City Power has made it clear that meters still using KRN1 after the new deadline will no longer be able to load electricity units.

Customers with non-smart meters will not be able to buy electricity vouchers, making their meters unusable until they complete the upgrade.

HAVE YOU READ?

Kenya Power’s Sh14 Billion Budget Breach Raises Accountability Concerns

There are also financial consequences for those who fail to upgrade. Eskom has warned that customers who do not update their meters could face replacement fees of up to R12,000.

Additionally, customers found using illegal connections or buying electricity from unverified vendors may face fines and penalties before being reconnected.

Prepaid electricity users still operating on KRN1 need to act quickly. The first step is to contact their local service provider.

City Power has already generated key change tokens for non-vending customers, ensuring that the upgrade process can proceed smoothly. However, users must act promptly to ensure their meters are updated before the deadline.

Eskom and City Power are urging customers to reach out to their local Service Delivery Centres for help with any meter issues or fines.

Ensuring your meter is compliant and able to record electricity units before the deadline is essential to avoid interruptions in service or extra costs.

This extension is a crucial opportunity for South African consumers relying on prepaid electricity services. However, time is running out for those who haven’t upgraded yet.

By meeting the new deadline and following the regulations, users can avoid penalties and ensure uninterrupted access to electricity.

Consumers are encouraged to stay informed about their meter status and seek assistance if needed. If you are unsure whether your prepaid meter is compliant or need help with the upgrade process, contact your electricity provider.

Taking action now can help avoid extra costs and ensure continuous access to this essential service in South Africa.