Electricity and Power

Understanding Your KPLC Electricity Bills – A Comprehensive Guide

The Kenya Power and Lighting Company (KPLC) is a national electric utility firm in Kenya, tasked with the transmission, distribution, and sale of electricity to customers across the nation.

Here’s a detailed breakdown of components typically found on a kplc bill:

The Consumption Charge is determined by the amount of electricity used during the billing period, measured in kilowatt-hours (kWh). 

Additionally, the Fuel Cost Charge (FCC) accounts for any extra costs incurred due to fluctuations in global fuel prices and the quantity of oil utilized for electricity generation.

This charge is directly passed on to electricity generation companies. The FOREX Adjustment reflects changes in foreign currencies against the Kenyan Shilling for expenses related to the power sector, such as project loan repayments. 

There’s also the ERC Levy, a fee directed to the Energy Regulatory Commission, set at 3 cents per kWh. 

The REP Levy, a 5% charge on the cost of power units consumed, supports the Rural Electrification Authority for rural electrification projects. 

Furthermore, the bill includes VAT (16%), a mandatory tax amounting to 16% of the total bill, remitted to the Kenya Revenue Authority.

Lastly, there’s the WARMA Levy, applicable for energy procured from hydropower plants exceeding 1MW in capacity.

KPLC’s tariff structure includes different categories like Domestic (DC), Small Commercial (SC), and Industrial (CI), each with specific energy charges per kWh. 

Time of Use (TOU) tariffs offer varying rates for peak and off-peak electricity usage, available to eligible customers. Bills are typically monthly, showing consumption and relevant charges for the period.

For postpaid customers, KPLC calculates charges based on actual electricity usage during the billing period, incorporating tariffs and additional fees like FCC, FOREX adjustments, ERC levy, REP levy, VAT, and WARMA levy.

Prepaid customers purchase electricity units in advance, with charges determined by prevailing tariffs and surcharges at the point of purchase.

Both systems aim to accurately represent the cost of electricity, considering factors like fuel prices and currency exchange rates.

KPLC has launched a self-service portal to improve customer experience, allowing convenient application for electricity connections via the ‘My Power’ mobile app or online at https://selfservice.kplc.co.ke/. 

To register and create a user account on the kplc self service portal, customers are required to:

Visit the portal online at https://selfservice.kplc.co.ke/ or utilize the ‘My Power’ mobile app.

Provide essential personal details, including documents demonstrating land/property ownership, ID cards, and PIN certificates, during the application process.

Following submission, customers instantly receive a reference number, which can be utilized to query and track the status of their application through the USSD code *977#.

The kplc self service portal offers various features aimed at enhancing customer service. Customers can conveniently apply for new electricity connections and submit necessary documents online.

Additionally, they can track the status of their connection applications using the reference number provided upon application. 

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The portal also allows customers to report power outages directly, inquire about prepaid token purchases, and submit meter readings for accurate monthly bills. 

The kplc paybill number is a business number used by Kenya Power customers to pay their electricity bills via mobile money services like M-Pesa.

Postpaid refers to a billing system where customers are billed after the consumption period, typically monthly, based on their meter readings, while prepaid involves customers purchasing electricity tokens in advance and loading them onto their meter to access power.

For prepaid customers, the Paybill number is 888880. To utilize it, access the M-Pesa menu and select ‘Pay Bill’, input the kplc prepaid paybill number 888880, enter your KPLC Prepaid Meter Number as the account number, specify the amount you wish to pay, input your M-Pesa PIN, and confirm the transaction to receive a confirmation SMS containing your prepaid token number. 

For postpaid customers, the Paybill number is 888888. Follow similar steps, but input the kplc postpaid paybill number 888888 and your KPLC Postpaid Account Number.

Customers can pay their KPLC bills through various methods beyond M-Pesa. These include visiting banking halls or authorized banks like Absa Bank, Citi Bank, and Cooperative Bank. These diverse payment options enhance flexibility and convenience for customers.

Magdaline Mwihaki

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